{"id":45721,"date":"2025-12-17T06:30:15","date_gmt":"2025-12-17T14:30:15","guid":{"rendered":"https:\/\/efaxunifiedstg.wpengine.com\/?post_type=news&p=45721"},"modified":"2026-01-15T11:22:59","modified_gmt":"2026-01-15T19:22:59","slug":"new-efax-platform","status":"publish","type":"news","link":"https:\/\/www.efax.com\/news\/new-efax-platform","title":{"rendered":"The Next Chapter for eFax\u00ae and Consensus"},"content":{"rendered":"\n
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On November 5, 2025, we officially unveiled refreshed brand identities and a unified product portfolio, better reflecting our comprehensive capabilities and our commitment to driving future value for our customers.<\/p>\n\n\n\n

In the nearly 30 years since the company was founded we’ve come a long way, from our origins as an  alternative to traditional paper fax machines to our status as one of the global leaders in digital cloud fax. We transformed eFax from an online fax service into a robust, fully cloud-based platform transmitting billions of faxes and having served millions of customers.<\/p>\n\n\n\n

We’ve grown to be a leader not just in cloud fax, but also in interoperability and digital transformation solutions, redefining how businesses of all sizes communicate and manage secure data exchange.<\/p>\n\n\n\n

Our commitment to growth and innovation accelerated when Consensus Cloud Solutions spun off the eFax business from Ziff Davis, Inc.  in October 2021. We’re moving “fax” far beyond its traditional definition and pioneering a future where fax is no longer a final delivery method, but the starting point for digital transformation, seamlessly integrating with modern protocols to unlock data’s full potential.<\/p>\n\n\n\n

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“eFax has been a trusted name for nearly three decades, helping countless organizations transition from paper-based fax processes to secure, digital document exchange, and we’re constantly innovating to keep pace with our customer and the industry’s demands for greater security and efficiency. Our brand refresh leverages that established market trust to unify our advanced solutions. We can now provide simpler, end-to-end digital exchange, making it easier than ever for the healthcare industry – especially rural and critical access providers – to achieve true interoperability.”<\/p>\n\n\n\n

Johnny Hecker,<\/strong><\/p>\n\n\n\n

CRO and EVP Ops, eFax<\/strong><\/p>\n\n\n\n

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Tackling Healthcare’s Biggest Data Challenge: Unstructured Documents<\/strong><\/h2>\n\n\n\n

The healthcare industry operates on a massive volume of data, yet a significant portion remains unstructured – trapped in paper faxes, scanned documents, PDF’s, and handwritten notes. This fragmented data is a major obstacle to true interoperability, leading to: <\/p>\n\n\n\n

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Care Gaps<\/p>\n\n\n\n

Delayed diagnoses and treatment due to inaccessible patient history<\/p>\n<\/div>\n\n\n\n

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Administrative Burden<\/p>\n\n\n\n

Staff spending countless hours manually keying in data<\/p>\n<\/div>\n\n\n\n

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Higher Costs<\/p>\n\n\n\n

Inefficiencies in billing, referrals, and prior authorizations<\/p>\n<\/div>\n<\/div>\n\n\n\n

This is where eFax provides a critical solution. Our advanced data transformation technology moves far beyond simple document delivery. <\/p>\n\n\n\n

Beyond Just eFax: A Trusted, Secure and Comprehensive Solution Suite for Digital Transformation<\/strong><\/h2>\n\n\n\n

Our customers, who range from individuals and small businesses to the world’s largest healthcare and Fortune 500 companies, needed a simpler, more integrated experience to manage their document workflows, interoperability and digital transformation initiatives.<\/p>\n\n\n\n

That’s why we unveiled a dynamic new refreshed brand identity that realigns our product portfolio by bringing Consensus-branded solutions under the powerful, proven, industry-leading name: eFax.<\/p>\n\n\n\n

We’re making it easier than ever to access a comprehensive digital communication platform that combines:<\/p>\n\n\n\n

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Multiple Access Points<\/p>\n\n\n\n


Apps, APIs, and web interfaces<\/p>\n<\/div>\n\n\n\n

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Advanced Data Exchange<\/p>\n\n\n\n


Modern protocols like FHIR, HL7, and Direct Secure Messaging<\/p>\n<\/div>\n\n\n\n

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Intelligent Automation<\/p>\n\n\n\n


AI-powered data extraction to manage any type of unstructured documents<\/p>\n<\/div>\n<\/div>\n\n\n\n

eFax is Able to Meet More of Your Needs with Our Advanced Solution Suite:<\/strong><\/h2>\n\n\n\n
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\"eFax<\/figure><\/div>\n\n\n

The industry-leading enterprise cloud fax solution<\/p>\n<\/div>\n\n\n\n

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FedRAMP High authorized cloud fax for government agencies<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Intelligent Document Processing<\/p>\n<\/div>\n\n\n\n

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Unified Healthcare Inbox<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Healthcare Integration and Transformation Engine<\/p>\n<\/div>\n\n\n\n

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Manage Healthcare Data Access and It’s Distribution<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Electronic Signatures, HITRUST certified<\/p>\n<\/div>\n\n\n\n

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Consensus Cloud Solutions, Inc. will remain the company’s parent company, publicly listed on NASDAQ as CCSI for investor continuity and as the universal home for employees.<\/p>\n<\/div>\n<\/div>\n\n\n\n

Our History is a testament to continuous innovation and adaptation. Take a quick walk with us down memory lane:<\/strong><\/h2>\n\n\n\n\n\n