{"id":35380,"date":"2025-04-24T10:06:05","date_gmt":"2025-04-24T17:06:05","guid":{"rendered":"https:\/\/efaxunifiedstg.wpengine.com\/?p=35380"},"modified":"2025-09-24T06:07:35","modified_gmt":"2025-09-24T13:07:35","slug":"piedmonts-cloud-fax-revolution","status":"publish","type":"post","link":"https:\/\/www.efax.com\/blog\/piedmonts-cloud-fax-revolution","title":{"rendered":"Piedmont&#8217;s Cloud Fax Revolution: Improved Scalability, Efficiency, and Patient Care"},"content":{"rendered":"\n<p>When Piedmont Health took a supercharged path to growth, increasing from six hospitals to 26 in a 10-year period, the health system\u2019s approach to bringing new facilities into the fold could be summed up in six words: \u201cIntegrate fast. Then, bring the technology.\u201d A phased strategy to technology adoption during a rapid period of growth made sense, but there was much to consider. After all, continuity of care and operations depends on timely access to information. Scaling quickly and ensuring disparate technology systems could speak to each other was vital.<\/p>\n\n\n\n<p>It\u2019s an area where Geoff Brown, CIO at Piedmont, found value from implementing a technology that holds more potential for innovation than most health systems realize: digital cloud fax.<\/p>\n\n\n\n<p>For Piedmont, the decision to move more than 4 million annual faxes to the cloud through a phased implementation across the health system\u2019s 2,000 facilities created economies of scale for the organization during a period of high growth. It also improved reliability of information access and exchange while delivering a strong return on investment.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong>Cloud Fax as a Tool for Innovation<\/strong><\/strong><\/h2>\n\n\n\n<p>With more than 2,000 facilities and 4.5 million patients a year, Piedmont\u2019s decision to partner with Consensus Cloud Solutions to replace existing on premise fax servers with a cloud infrastructure \u201cturned out to be one of the best decisions we\u2019ve ever made,\u201d Brown said. \u201cThis has really revolutionized the way we operate,\u201d Brown told attendees at HIMSS during a<a href=\"https:\/\/resources.consensus.com\/consensus-resources\/himss25-harnessing-the-power-of-the-cloud-to-support-growth-initiatives\"> presentation at Consensus\u2019 booth<\/a>.<\/p>\n\n\n\n<p>Piedmont&#8217;s legacy fax infrastructure, reliant on analog lines and telecommunications providers, struggled to handle peak fax volumes, making timely fax processing a challenge. Before migrating to cloud fax, Piedmont often faced challenges with missing orders and gaps in patient information. Additionally, staff would spend hours on the phone, tracking down orders or responding to requests for data. When data came in as faxed documents, staff would scan the PDFs and then index the information so it could be searched for and retrieved later. \u201cWe could no longer afford to manage the data in that way,\u201d Brown said. \u201cImagine the number of hours it would take our clinical teams\u2026we couldn\u2019t operationalize this work.\u201d<\/p>\n\n\n\n<p>The move to cloud-based information exchange\u2014made possible through digital cloud fax\u2014provided a pathway for more scalable, secure, and reliable data exchange. It also reduced the administrative burden associated with integrating patient information into the EHR, it happened automatically when the faxes came in.<\/p>\n\n\n\n<p>\u201cI just can\u2019t tell you the benefit this has provided for our workforce and our clinical practices,\u201d Brown emphasized. Piedmont\u2019s team of approximately 47,000 employees now have instant access to incoming information. This is particularly crucial for its operating room staff who no longer face delays due to missing faxed paperwork; instead, they find the necessary documentation embedded directly in the patient record, allowing them to begin cases promptly with all relevant information at hand.<\/p>\n\n\n\n<p>One added, critical benefit: greater security controls over sensitive information. Consensus\u2019 digital cloud fax solution, eFax Corporate\u00ae, is HITRUST certified and meets all necessary compliance requirements.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><strong>Leaning into the Power of the Cloud and AI: What\u2019s Next for Piedmont<\/strong><\/strong><\/h2>\n\n\n\n<p>For large health systems like Piedmont, the application of intelligent data extraction powered by AI is transforming information exchange and the management of unstructured data, including faxes. &#8220;By putting this workflow in place, we can elevate our services to a new level, freeing up resources to deliver faster and better support to our physician community, our clinical teams, and, most importantly, the patients who depend on us for timely access to their documents.\u201c<\/p>\n\n\n\n<p>Piedmont is actively exploring how Consensus\u2019 AI technology, Clarity, can automate the processing of the millions of documents handled by their Health Information Management (HIM) team. \u201cI\u2019m excited, I can&#8217;t imagine all the benefits that may be realized in the future that&nbsp; we are not mindful of right now&#8221;<\/p>\n\n\n\n<p>Discover the difference that cloud migration could make for your healthcare organization. Contact us to learn more.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When Piedmont Health took a supercharged path to growth, increasing from six hospitals to 26 in a 10-year period, the health system\u2019s approach to bringing new facilities into the fold could be summed up in six words: \u201cIntegrate fast. Then, bring the technology.\u201d A phased strategy to technology adoption during a rapid period of growth&#8230;<\/p>\n","protected":false},"author":32,"featured_media":35402,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[404],"tags":[],"class_list":["post-35380","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-thought-leadership"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Piedmont&#039;s Cloud Fax Revolution: Improved Scalability, Efficiency, and Patient Care - eFax<\/title>\n<meta name=\"description\" content=\"Explore how Piedmont Health leveraged digital cloud fax, powered by Consensus Cloud Solutions, to achieve scalability, improve efficiency, and enhance patient care during a period of rapid growth, replacing outdated on-premise fax systems.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.efax.com\/blog\/piedmonts-cloud-fax-revolution\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Piedmont&#039;s Cloud Fax Revolution: Improved Scalability, Efficiency, and Patient Care - 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