{"id":33507,"date":"2025-02-24T12:35:51","date_gmt":"2025-02-24T20:35:51","guid":{"rendered":"https:\/\/efaxunifiedstg.wpengine.com\/?page_id=33507"},"modified":"2025-12-10T07:54:17","modified_gmt":"2025-12-10T15:54:17","slug":"billing","status":"publish","type":"page","link":"https:\/\/www.efax.com\/efax-help-center\/billing","title":{"rendered":"Billing Support"},"content":{"rendered":"\n\t<style type=\"text\/css\">\n\t\t.hero-section::before {\n\t\t\t\t\t}\n\n\t\t.hero-section__variant--zero::after,\n\t\t.hero-section__variant--one::after,\n\t\t.hero-section__variant--two::after {\n\t\t\t\t\t\tbackground-image: url(\"https:\/\/www.efax.com\/wp-content\/uploads\/2024\/03\/feature-hero-pattern.svg\");\n\t\t\t\t\t\t}\n\n\t\t.hero-section__variant--zero .col-lg-6:first-child::after,\n\t\t.hero-section__variant--one::before,\n\t\t.hero-section__variant--two::before,\n\t\t.hero-section__variant--three::before {\n\t\t\t\t\t}\n\t<\/style>\n\n\t\t\t<section class=\"hero-section position-relative overflow-hidden pt-6 pb-4 pb-lg-6 bg-cool \t\t\"\n\t\t\t\t\t>\n\t\t\t<div class=\"container-lg hero-section__variant--two \">\n\t\t\t\t<div class=\"row position-relative z-1\">\n\t\t\t\t\t<div class=\"col-12 col-lg-8\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t    <h1 class='h1' role=\"heading\" aria-level=\"1\">Billing Support\t\t\t\t\t\t    <\/h1>\n\n\t\t\t\t\t\t    \t\t\t\t\t\t        <div class=\"mt-3 para--big \"><p>Get answers to all your eFax<sup>\u00ae<\/sup> billing questions. Find out how to add alternate credit cards, update billing information and more.<\/p>\r\n<p>Prefer to speak to a live representative? Call our helpful customer service team, at (866) 761-8115.<\/p>\r\n<\/div>\n\t\t\t\t\t\t    \t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"d-flex gap-4 flex-wrap mt-3\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/section>\n\t\n\n\n\t\n\t<section  class=\"accordion-area warm-gray-with-white rounded-0 py-6 \">\n\t\t<div class=\"container-lg\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-block\">\n\t\t\t\t\t\t\t<div class=\"accordion\" id=\"accordion82509248\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-block__item accordion-item rounded-0\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"accordion-header\" id=\"heading82509248\" role=\"heading\" aria-level=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"javascript:void(0);\" class=\"accordion-block__button accordion-button\n\t\t\t\t\t\t\t\t\t\t\t\t  px-0\" data-bs-toggle=\"collapse\" role=\"button\" data-bs-target=\"#collapse82509248\" aria-expanded=\"false\" aria-controls=\"collapse82509248\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tChange Your Billing Information\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div id=\"collapse82509248\" class=\"accordion-collapse collapse\n\t\t\t\t\t\t\t\t\t\t\t show\" aria-labelledby=\"heading82509248\" data-bs-parent=\"#accordion82509248\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-block__body accordion-body p-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>With eFax, you can easily add, edit, change, or remove your payment method at anytime. <\/p>\n<p>To update your billing information:<\/p>\n<ol>\n<li>Log in to eFax MyPortal.<\/li>\n<li>Click <strong>Account Details<\/strong>.<\/li>\n<li>Click the <strong>Billing<\/strong> tab.<\/li>\n<li>In the Default Credit Card section, click <strong>Edit<\/strong>.<\/li>\n<li>Edit your billing information and click <strong>Update<\/strong>.<\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-block__item accordion-item rounded-0\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"accordion-header\" id=\"heading82509249\" role=\"heading\" aria-level=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"javascript:void(0);\" class=\"accordion-block__button accordion-button\n\t\t\t\t\t\t\t\t\t\t\t\t collapsed  px-0\" data-bs-toggle=\"collapse\" role=\"button\" data-bs-target=\"#collapse82509249\" aria-expanded=\"false\" aria-controls=\"collapse82509249\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tAdd Alternate Credit Cards\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div id=\"collapse82509249\" class=\"accordion-collapse collapse\n\t\t\t\t\t\t\t\t\t\t\t\" aria-labelledby=\"heading82509249\" data-bs-parent=\"#accordion82509248\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-block__body accordion-body p-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>eFax allows you to add additional credit cards to ensure continued service in case your primary card expires, or is lost or stolen.<\/p>\n<ol>\n<li>Log in to eFax MyPortal.<\/li>\n<li>Click <strong>Account Details<\/strong>.<\/li>\n<li>Click the <strong>Billing<\/strong> tab.<\/li>\n<li>In the Alternate Credit Card section, click <strong>Add<\/strong>.<\/li>\n<li>Enter your billing information and click <strong>Update<\/strong>.<\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-block__item accordion-item rounded-0\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"accordion-header\" id=\"heading82509250\" role=\"heading\" aria-level=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"javascript:void(0);\" class=\"accordion-block__button accordion-button\n\t\t\t\t\t\t\t\t\t\t\t\t collapsed  px-0\" data-bs-toggle=\"collapse\" role=\"button\" data-bs-target=\"#collapse82509250\" aria-expanded=\"false\" aria-controls=\"collapse82509250\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tView Your Billing Statements\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div id=\"collapse82509250\" class=\"accordion-collapse collapse\n\t\t\t\t\t\t\t\t\t\t\t\" aria-labelledby=\"heading82509250\" data-bs-parent=\"#accordion82509248\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-block__body accordion-body p-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Conveniently view all your billing statements online with eFax.\n    <\/p>\n<ol>\n<li>\n                Log in to eFax MyPortal.\n            <\/li>\n<li>\n                Click <strong>Account Details<\/strong>.\n            <\/li>\n<li>\n                Click the <strong>Billing<\/strong>tab.\n            <\/li>\n<li>\n                In the Billing Statements section, click <strong>View<\/strong>.\n            <\/li>\n<li>\n                All your billing statements will appear.\n            <\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-block__item accordion-item rounded-0\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"accordion-header\" id=\"heading82509251\" role=\"heading\" aria-level=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"javascript:void(0);\" class=\"accordion-block__button accordion-button\n\t\t\t\t\t\t\t\t\t\t\t\t collapsed  px-0\" data-bs-toggle=\"collapse\" role=\"button\" data-bs-target=\"#collapse82509251\" aria-expanded=\"false\" aria-controls=\"collapse82509251\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tChange Your Usage Balance Settings\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div id=\"collapse82509251\" class=\"accordion-collapse collapse\n\t\t\t\t\t\t\t\t\t\t\t\" aria-labelledby=\"heading82509251\" data-bs-parent=\"#accordion82509248\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-block__body accordion-body p-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>To better suit your faxing needs, you can edit the reorder amount for usage charges right in your account.<\/p>\n<ol>\n<li>Log in to eFax MyPortal.<\/li>\n<li>Click <strong>Account Details<\/strong>.<\/li>\n<li>Click the <strong>Billing<\/strong> tab.<\/li>\n<li>To edit the reorder amount, in the Usage Balance section, click <strong>Edit<\/strong>.\n            <\/li>\n<li>In the Select a New Reorder Amount list, select a dollar value (the minimum is $10.00). <strong>NOTE:<\/strong> If you regularly send or receive a substantial amount of faxes, you may wish to   set a higher Reorder Amount. This will help reduce the number of separate reorder charges on your monthly credit card statement.<\/li>\n<li>Click <strong>Update<\/strong>.<\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-block__item accordion-item rounded-0\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"accordion-header\" id=\"heading82509252\" role=\"heading\" aria-level=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"javascript:void(0);\" class=\"accordion-block__button accordion-button\n\t\t\t\t\t\t\t\t\t\t\t\t collapsed  px-0\" data-bs-toggle=\"collapse\" role=\"button\" data-bs-target=\"#collapse82509252\" aria-expanded=\"false\" aria-controls=\"collapse82509252\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat is a Usage Balance?\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div id=\"collapse82509252\" class=\"accordion-collapse collapse\n\t\t\t\t\t\t\t\t\t\t\t\" aria-labelledby=\"heading82509252\" data-bs-parent=\"#accordion82509248\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-block__body accordion-body p-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>To ensure continued service for high-volume users, eFax maintains a pre-paid Usage Balance in your account to cover additional fax page usage that exceeds what\u2019s included in your plan.<\/p>\n<ul>\n<li>This balance will be automatically replenished when it drops below $2.00.<\/li>\n<li>Additional fax pages are billed in 100-page increments unless you change the reorder amount.<\/li>\n<li>One fax page is considered a page that takes 60 seconds or less to send or receive.<\/li>\n<li>Any unused pre-paid Usage Balance will remain in your account until it is depleted for up to six months.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-block__item accordion-item rounded-0\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"accordion-header\" id=\"heading82509253\" role=\"heading\" aria-level=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"javascript:void(0);\" class=\"accordion-block__button accordion-button\n\t\t\t\t\t\t\t\t\t\t\t\t collapsed  px-0\" data-bs-toggle=\"collapse\" role=\"button\" data-bs-target=\"#collapse82509253\" aria-expanded=\"false\" aria-controls=\"collapse82509253\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tUpgrade Your Plan\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div id=\"collapse82509253\" class=\"accordion-collapse collapse\n\t\t\t\t\t\t\t\t\t\t\t\" aria-labelledby=\"heading82509253\" data-bs-parent=\"#accordion82509248\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-block__body accordion-body p-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>You can easily upgrade your current plan to get additional fax pages per month.<\/p>\n<ol>\n<li>Log in to eFax MyPortal.<\/li>\n<li>Click <strong>Account Details<\/strong>.<\/li>\n<li>Click the <strong>Preferences<\/strong> tab.<\/li>\n<li>Beside the Current Plan section, click <strong>Upgrade Plan<\/strong>.<\/li>\n<li>Select an upgrade option, and click <strong>Yes. Switch me to the above plan now!<\/strong><\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-block__item accordion-item rounded-0\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"accordion-header\" id=\"heading82509254\" role=\"heading\" aria-level=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"javascript:void(0);\" class=\"accordion-block__button accordion-button\n\t\t\t\t\t\t\t\t\t\t\t\t collapsed  px-0\" data-bs-toggle=\"collapse\" role=\"button\" data-bs-target=\"#collapse82509254\" aria-expanded=\"false\" aria-controls=\"collapse82509254\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tHow to Cancel\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div id=\"collapse82509254\" class=\"accordion-collapse collapse\n\t\t\t\t\t\t\t\t\t\t\t\" aria-labelledby=\"heading82509254\" data-bs-parent=\"#accordion82509248\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-block__body accordion-body p-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Looking to cancel your service? <a href=\"https:\/\/www.efax.com\/how-to\/cancel\">Click here<\/a><\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\n\n\t\n\t<section  class=\"call-to-action-area bg-call-to-action position-relative overflow-hidden z-1 py-md-6 py-5 px-2 call-to-action-area--gray\">\n\t\t<div class=\"container-lg\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t<div class=\"call-to-action-content text-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"call-to-action__title h1\" role=\"heading\" aria-level=\"2\">Experience the Benefits of Online Faxing Today\u200b<\/h2>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"call-to-action-button-group d-flex flex-sm-row flex-column row-gap-4 column-gap-4 align-content-center justify-content-center text-center pt-30\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/pricing\" target=\"\" class=\"secondary__cta--link\">\n\t\t\t\t\t\t\t\t\t\tStart Faxing Now\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":14976,"parent":30956,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-33507","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>eFax Billing Support - eFax \u00ae<\/title>\n<meta name=\"description\" content=\"Get answers to your eFax billing questions here. If you need assistance or would like to sign up for eFax, call us anytime at (800) 958-2983.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.efax.com\/efax-help-center\/billing\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"eFax Billing Support - eFax \u00ae\" \/>\n<meta property=\"og:description\" content=\"Get answers to your eFax billing questions here. 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