{"id":33282,"date":"2025-02-20T13:09:24","date_gmt":"2025-02-20T21:09:24","guid":{"rendered":"https:\/\/efaxunifiedstg.wpengine.com\/?page_id=33282"},"modified":"2025-02-26T10:53:58","modified_gmt":"2025-02-26T18:53:58","slug":"troubleshooting","status":"publish","type":"page","link":"https:\/\/www.efax.com\/efax-help-center\/troubleshooting","title":{"rendered":"Troubleshooting Your eFax Account"},"content":{"rendered":"\n\t<style type=\"text\/css\">\n\t\t.hero-section::before {\n\t\t\t\t\t}\n\n\t\t.hero-section__variant--zero::after,\n\t\t.hero-section__variant--one::after,\n\t\t.hero-section__variant--two::after {\n\t\t\t\t\t\tbackground-image: url(\"https:\/\/www.efax.com\/wp-content\/uploads\/2024\/03\/feature-hero-pattern.svg\");\n\t\t\t\t\t\t}\n\n\t\t.hero-section__variant--zero .col-lg-6:first-child::after,\n\t\t.hero-section__variant--one::before,\n\t\t.hero-section__variant--two::before,\n\t\t.hero-section__variant--three::before {\n\t\t\t\t\t}\n\t<\/style>\n\n\t\t\t<section class=\"hero-section position-relative overflow-hidden pt-6 pb-4 pb-lg-6 bg-cool \t\t\"\n\t\t\t\t\t>\n\t\t\t<div class=\"container-lg hero-section__variant--two \">\n\t\t\t\t<div class=\"row position-relative z-1\">\n\t\t\t\t\t<div class=\"col-12 col-lg-8\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h1 class=\"pb-3 h3 text-dark--100\" role=\"heading\" aria-level=\"1\">eFax Help Center<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t    <h2 class='h1' role=\"heading\" aria-level=\"2\">Troubleshooting Your eFax Account\t\t\t\t\t\t    <\/h2>\n\n\t\t\t\t\t\t    \t\t\t\t\t\t        <div class=\"mt-3 para--big \">If you\u2019re having trouble with your eFax<sup>\u00ae<\/sup> account, we are here to help. Find helpful answers to some of our more common questions below. If you do not see your issue addressed, or if you need further assistance, call Customer Service at (800) 958-2983.\r\n<\/div>\n\t\t\t\t\t\t    \t\t\t\t\t\t\n\t\t\t\t\t\t<div class=\"d-flex gap-4 flex-wrap mt-3\">\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/section>\n\t\n\n\n\t\n\t<section  class=\"accordion-area bg-warm rounded-0 py-6 \">\n\t\t<div class=\"container-lg\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-block\">\n\t\t\t\t\t\t\t<div class=\"accordion\" id=\"accordion62727121\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-block__item accordion-item rounded-0\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"accordion-header\" id=\"heading62727121\" role=\"heading\" aria-level=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"javascript:void(0);\" class=\"accordion-block__button accordion-button\n\t\t\t\t\t\t\t\t\t\t\t\t  px-0\" data-bs-toggle=\"collapse\" role=\"button\" data-bs-target=\"#collapse62727121\" aria-expanded=\"false\" aria-controls=\"collapse62727121\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tI am Not Receiving Faxes\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div id=\"collapse62727121\" class=\"accordion-collapse collapse\n\t\t\t\t\t\t\t\t\t\t\t show\" aria-labelledby=\"heading62727121\" data-bs-parent=\"#accordion62727121\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-block__body accordion-body p-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>The most common reason for not receiving faxes is listing the wrong email address for receiving faxes in your Account Preferences.<\/p>\n<p>To verify the email address at which you are receiving faxes:<\/p>\n<ol>\n<li>Log in to eFax MyPortal.<\/li>\n<li>Click <strong>Account Details<\/strong>.<\/li>\n<li>Click the <strong>Preferences<\/strong> tab.<\/li>\n<li>Click <strong>Edit<\/strong> beside Receive Email Addresses.<\/li>\n<li>Edit the email address as listed, or enter a new email address in any available blank field.<\/li>\n<li>Click <strong>Update<\/strong>.<\/li>\n<\/ol>\n<p>Be sure to add message@inbound.efax.com to your email account&#8217;s address book in order to prevent messages being accidentally routed to a spam folder. It is also a good idea to add a second email address through a different email provider to receive faxes should there ever be an issue with your email provider&#8217;s ability to deliver messages to you.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-block__item accordion-item rounded-0\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"accordion-header\" id=\"heading62727122\" role=\"heading\" aria-level=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"javascript:void(0);\" class=\"accordion-block__button accordion-button\n\t\t\t\t\t\t\t\t\t\t\t\t collapsed  px-0\" data-bs-toggle=\"collapse\" role=\"button\" data-bs-target=\"#collapse62727122\" aria-expanded=\"false\" aria-controls=\"collapse62727122\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tPeople Are Having Trouble Sending Faxes to Me\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div id=\"collapse62727122\" class=\"accordion-collapse collapse\n\t\t\t\t\t\t\t\t\t\t\t\" aria-labelledby=\"heading62727122\" data-bs-parent=\"#accordion62727121\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-block__body accordion-body p-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>In most cases, a sender&#8217;s inability to send a fax to your eFax<sup>&reg;<\/sup> number is the result of misdialing a long-distance or international number from their area.Unless they are dialing from the same area code as your fax number, they will need to dial 1+ the 10-digit fax number in order to reach an eFax number in the United States. If the sender is dialing from outside the U.S., they will need to dial the international access code for their country followed by the U.S. country code 1 plus your digit fax number.The same principle is true for dialing international numbers. Senders from outside that country will need to dial their country&#8217;s international access code followed by the country code and fax number.For example, if your eFax number is the United States&#8217; number 1-323-555-1212:<\/p>\n<ul>\n<li>Senders in the 323 area code would dial 555-1212.<\/li>\n<li>Senders in the United States would dial 1-323-555-1212.<\/li>\n<li>Senders outside the United States would dial their country&#8217;s international access code followed by 1-323-555-1212.<\/li>\n<\/ul>\n<p>However, if your eFax number is the United Kingdom&#8217;s number +44 1515 551 212:<\/p>\n<ul>\n<li>Senders in the United Kingdom would dial 0151-555-1212.<\/li>\n<li>Senders outside the United States would dial their country&#8217;s international access code followed by 44-151-555-1212.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-block__item accordion-item rounded-0\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"accordion-header\" id=\"heading62727123\" role=\"heading\" aria-level=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"javascript:void(0);\" class=\"accordion-block__button accordion-button\n\t\t\t\t\t\t\t\t\t\t\t\t collapsed  px-0\" data-bs-toggle=\"collapse\" role=\"button\" data-bs-target=\"#collapse62727123\" aria-expanded=\"false\" aria-controls=\"collapse62727123\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tI am Receiving Faxes from an Unknown Number\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div id=\"collapse62727123\" class=\"accordion-collapse collapse\n\t\t\t\t\t\t\t\t\t\t\t\" aria-labelledby=\"heading62727123\" data-bs-parent=\"#accordion62727121\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-block__body accordion-body p-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>When a fax is listed as coming from UNKNOWN, it means the sender\u2019s fax machine was not set up to transmit a Caller ID properly, if at all.<\/p>\n<p>Unfortunately, if the Caller ID is not transmitted, there is no identifier for the eFax<sup>\u00ae<\/sup> system to display.<\/p>\n<p>Unless they are dialing from the same area code as your fax number, they will need to dial 1+ the 10-digit fax number in order to reach an eFax number in the United States. If the sender is dialing from outside the U.S., they will need to dial the international access code for their country followed by the U.S. country code 1 plus your digit fax number.\/<\/p>\n<p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-block__item accordion-item rounded-0\">\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"accordion-header\" id=\"heading62727124\" role=\"heading\" aria-level=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"javascript:void(0);\" class=\"accordion-block__button accordion-button\n\t\t\t\t\t\t\t\t\t\t\t\t collapsed  px-0\" data-bs-toggle=\"collapse\" role=\"button\" data-bs-target=\"#collapse62727124\" aria-expanded=\"false\" aria-controls=\"collapse62727124\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tI am Receiving Junk Faxes or Spam Faxes\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div id=\"collapse62727124\" class=\"accordion-collapse collapse\n\t\t\t\t\t\t\t\t\t\t\t\" aria-labelledby=\"heading62727124\" data-bs-parent=\"#accordion62727121\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion-block__body accordion-body p-0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>If you receive a junk fax, please take the following steps:<\/p>\n<ol>\n<li>If the fax contains a phone number, fax number or other contact information to &#8220;unsubscribe&#8221;, please contact the sender and request to be removed from their list.<\/li>\n<li>If the sender persists, you may contact eFax Customer Support and request another fax number.<\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\n\n    <style>\n                \n                .icon-box__bg-image::before {\n            background-image: url('https:\/\/www.efax.com\/wp-content\/uploads\/2024\/01\/feature-pluses.png');\n        }\n            <\/style>\n\n<section class=\"icon-box\n    icon-box__bg-image    px-2 px-md-0 py-6 position-relative z-1\"\n    >\n    <div class=\"container-lg\">\n                    <h2 class=\"text-start text-md-center  pb-4\" role=\"heading\" aria-level=\"2\">Discover Other Convenient Ways to Send a Fax<\/h2>\n                        \n        <div class=\" row capabilities-listing-rows\">\n                            \n                                    <div class=\"col col-sm-6 col-lg-4\">\n                        <!-- Additional content specific to horizontalIconList or centeredHorizontalIconList -->\n                        \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"circle-list-item d-flex align-self-start mb-3\"> <a class=\"default__cta--text position-relative ps-3\" href=\"\/efax-help-center\/message-center\" target=\"\">Navigating MyPortal<\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                    <\/div>\n\n                \n\n                                \n                            \n                                    <div class=\"col col-sm-6 col-lg-4\">\n                        <!-- Additional content specific to horizontalIconList or centeredHorizontalIconList -->\n                        \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"circle-list-item d-flex align-self-start mb-3\"> <a class=\"default__cta--text position-relative ps-3\" href=\"\/efax-help-center\" target=\"\">Customizing MyPortal<\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                    <\/div>\n\n                \n\n                                \n                            \n                                    <div class=\"col col-sm-6 col-lg-4\">\n                        <!-- Additional content specific to horizontalIconList or centeredHorizontalIconList -->\n                        \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"circle-list-item d-flex align-self-start mb-3\"> <a class=\"default__cta--text position-relative ps-3\" href=\"\/efax-help-center\" target=\"\">Adding a Fax Number to Your Account<\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                    <\/div>\n\n                \n\n                                \n                            \n                                    <div class=\"col col-sm-6 col-lg-4\">\n                        <!-- Additional content specific to horizontalIconList or centeredHorizontalIconList -->\n                        \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"circle-list-item d-flex align-self-start mb-3\"> <a class=\"default__cta--text position-relative ps-3\" href=\"\/efax-help-center\/billing\" target=\"\">Updating Your Billing Information<\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                    <\/div>\n\n                \n\n                                \n                            \n                                    <div class=\"col col-sm-6 col-lg-4\">\n                        <!-- Additional content specific to horizontalIconList or centeredHorizontalIconList -->\n                        \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"circle-list-item d-flex align-self-start mb-3\"> <a class=\"default__cta--text position-relative ps-3\" href=\"\/efax-help-center\" target=\"\">Managing Your Email Addresses<\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                    <\/div>\n\n                \n\n                                \n                            \n                                    <div class=\"col col-sm-6 col-lg-4\">\n                        <!-- Additional content specific to horizontalIconList or centeredHorizontalIconList -->\n                        \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"circle-list-item d-flex align-self-start mb-3\"> <a class=\"default__cta--text position-relative ps-3\" href=\"\/efax-help-center\" target=\"\">Adding International Fax Numbers<\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                    <\/div>\n\n                \n\n                                \n                            \n                                    <div class=\"col col-sm-6 col-lg-4\">\n                        <!-- Additional content specific to horizontalIconList or centeredHorizontalIconList -->\n                        \t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"circle-list-item d-flex align-self-start mb-3\"> <a class=\"default__cta--text position-relative ps-3\" href=\"\/efax-help-center\/troubleshooting\" target=\"\">Troubleshooting Your eFax Service<\/a><\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t                    <\/div>\n\n                \n\n                                \n                    <\/div>\n        \n                \n        \n    <\/div>\n<\/section>\n\n\n\n\n\t\n\t<section  class=\"call-to-action-area bg-call-to-action position-relative overflow-hidden z-1 py-md-6 py-5 px-2 call-to-action-area--gray\">\n\t\t<div class=\"container-lg\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col-12\">\n\t\t\t\t\t<div class=\"call-to-action-content text-center\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"call-to-action__title h1\" role=\"heading\" aria-level=\"2\">Experience the Benefits of Online Faxing Today\u200b<\/h2>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"call-to-action-button-group d-flex flex-sm-row flex-column row-gap-4 column-gap-4 align-content-center justify-content-center text-center pt-30\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/pricing\" target=\"\" class=\"secondary__cta--link\">\n\t\t\t\t\t\t\t\t\t\tStart Faxing Now\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":14976,"parent":30956,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-33282","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshooting Your eFax Account - eFax<\/title>\n<meta name=\"description\" content=\"Troubleshoot issues with your eFax account or get your questions answered. Need personalized support? Call us anytime at (800) 958-2983.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.efax.com\/efax-help-center\/troubleshooting\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Troubleshooting Your eFax Account - eFax\" \/>\n<meta property=\"og:description\" content=\"Troubleshoot issues with your eFax account or get your questions answered. Need personalized support? 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